Returns & Exchanges
We want you to be completely satisfied with your Natasha Denona EU purchase, which is why we offer a 14-day return window for unused and unopened beauty products. Please ensure items are returned in their original packaging to qualify for a full refund or exchange.
Initiate Your Request
Contact our Customer Care team via the contact form or email within 14 days of receiving your order to obtain a Return Authorization Number.
Prepare the Package
Securely pack the unopened items in their original shipping box, ensuring the Return Authorization Number is clearly written on the outside of the parcel.
Ship to Our Warehouse
Send your return package using a tracked shipping service to our European fulfillment center; please retain your proof of postage until the return is processed.
Processing & Refund
Once our quality control team inspects and approves the returned items, your refund will be issued to the original payment method within 7-10 business days.
30-Day Window
Return within 30 days of delivery
Free Returns
Prepaid shipping label provided
Fast Refunds
5-7 business days processing